iSupport is the self-service system for IT work orders. The new system replaced HEAT and provides APS with an improved product at significant cost savings.
iSupport Software is the oldest, privately-owned company in the service desk software/customer support market. The iSupport system will offer district users and the IT Department a variety of benefits:
- A user-friendly online process with more options for fulfilling requests
- A “virtual” system that can be used at any place and any time
- Help resources to assist staff in resolving IT related issues
- Well-designed features to track orders and improve customer satisfaction
- Comprehensive software that can offer a clear picture of APS technology needs and identify areas for improvement in infrastructure, training and support